Your satisfaction is 100% guaranteed.  Contact us at 1-877-729-3766 with any questions or concerns

Privacy Policy

It is the goal of Awesome Creations, Inc. to secure, maintain, and honor the trust and confidence of all of our customers. It is our policy NEVER to release ANY information provided to us to a third party FOR ANY REASON.  Please review our Privacy Statement.

Customization

The designs shown on our website are just a sampling of gift ideas which can be created for you. Our staff of creative designers will be happy to customize an outstanding gift based on your specifications and within your price range. 

Substitutions

Awesome Creations, Inc. reserves the right to make substitutions, as necessary, based upon product availability, seasonal changes, and the discovery of new items. All substitutions will be of equal or greater quality and value.

Wrapping

Most of the designs on our website have been photographed without wrapping for better clarity. Prior to delivery, our gift designs are wrapped in soft cellophane and topped with a beautiful bow. Shipped designs may differ slightly in their appearance. We design our shipped baskets to ensure that they can be securely packaged to arrive in beautiful condition.

Shipping & Delivery

Please watch your email after placing an order in case we are trying to get in touch with you to obtain required information, or alert you to problems with your order, which may delay delivery. 

Charges for Shipping, Courier Delivery, and Sales Tax

• Shipping charges are clearly noted on each individual gift page.
• Courier (hand-delivery) charges are also clearly noted, as well as the delivery area available for this option.
• Sales tax of 8% will be added to all gifts that are delivered or shipped within Illinois.
• Please note:  the lowest priced shipping option available for the item purchased and/or sales tax of 8% for gifts going within Illinois will  be applied to any order where this option has been missed when the order is placed.  Incorrectly chosen courier options will be adjusted  and applied as well.  Your order will be adjusted accordingly and the new total will be charged to the credit card provided.

Recipient Information

Please be careful ... it is your responsibility to provide Awesome Creations, Inc. with the correct recipient information.  We need the following:

• Recipient's full name 

• Complete address, including suite numbers, apartment numbers, room numbers, etc.

• City, State, correct Zip Code

• Recipient's phone number, in case the carrier needs to contact them to ensure delivery.

• Incorrect delivery information usually results in a delay in arrival and/or additional fees from the carrier, which will be charged to the credit card that you provided when the order was placed. 

• If a gift is returned, due to incorrect shipping information, the purchaser will be contacted to provide an alternate shipping address and required to pay the additional delivery charges incurred for redelivery. 

• So, please - double check the information before ordering.  If you need to verify an address, you can do that by clicking here.

Purchaser Information

Awesome Creations, Inc. will not process any orders received without the following:

• Purchaser's full name

• Complete billing address (where the credit card statement is sent to)

• Contact phone number.

Return Policy

• If you want to return your gift item, please contact us as quickly as possible at 1-877-729-3766 so that we can assist you.

• All products and shipping materials must be retained until speaking with us.

• You must notify us within 7 days of receipt of a gift.  No returns are accepted after 14 days.

• A customer service representative will provide you with return instructions and an RMA number.  Returns will not be accepted without this number.

• Due to state health laws, baskets and other food items must be returned in their original, unopened condition.

• We will gladly credit the original charge card used in payment for the retail price of a returned gift basket or gift item, minus a 20% restocking fee, less shipping and sales tax.

• For damaged items, see below.

Damage/Replacement Policy

• If you have received a gift basket or gift item damaged in transit, please notify us immediately at 1-877-729-3766 so that we can assist you.

• All products and shipping materials must be retained as they may be requested by the carrier.   If not, we cannot issue a claim.

• Your problem will be handled on a priority basis.

Cancellation Policy

• We must be notified as quickly as possible of any need to cancel an order.

• Orders for gift baskets or gifts that have not been made will be cancelled without any cost to you.

• Cancellation of orders that have already been filled will result in a 20% restocking fee. 

• Personalized gifts that have already been processed are not subject to cancellation.

Acceptance of Terms of Use

By using Awesome Creations, Inc. you agree to all terms, conditions, and notices both referenced and contained within. Please do not use this site if you do not agree to these Terms of Use. Awesome Creations, Inc. reserves the right, at our discretion, to revise and update Terms of Use, as needed.

Methods of Payment

• We accept American Express, Visa, MasterCard, Discover, and Paypal.

• We also accept money orders, cashier checks, and personal checks.  These methods of payment must be received and clear prior to your purchase being processed or shipping.

• Please note: your credit card will be charged by Awesome Creations, Inc.  If you issue a chargeback due to not recognizing your purchase resulting in any additional charges to Awesome Creations, you will be held responsible for those charges.

• Fraudulent orders will be subject to prosecution and will be reported to authorities.

Methods of Ordering

For your convenience, you may order several different ways:

Online through our secure shopping cart (although our site is secure, some people feel uncomfortable providing their credit card information online. Our shopping cart gives you the option to place your order online and call in your credit card information.).

By e-mail: gifts@awesomecreations.com
By fax: (847) 428-5558
By phone: 1-877-7AWESOME (877-729-3766)

Secure Order Server

Our online order form uses industry-standard 128-bit SSL encryption technology for your security.  If, however, you feel uncomfortable providing certain information online, please complete the order form within your comfort level and we will contact you by phone to complete your order.

Wine & Alcohol

Awesome Creations, Inc. can include wine & alcohol in your gift basket only if it is purchased by you and brought or sent to us for inclusion in your gift basket.  We cannot purchase it for you.  Due to state restrictions - we will not ship baskets that include wine or alcohol outside of Illinois.

Deliveries to Hospitals/Businesses/Hotels

If you are considering one of these options, please read:

• For business locations, your gift may be delivered to a shipping or receiving department.   Please follow up with your recipient to see if they have received it after tracking shows it has been delivered, or advise them to expect it.  Awesome Creations, Inc. cannot be held responsible for what happens to your gift after it has been delivered. 
• For hospital deliveries, consider sending your gift to the recipient's home or to a family member or friend who can bring it to them.  Please be advised that Awesome Creations cannot assume responsibility for gifts becoming lost or misplaced within hospitals, failure of the hospital staff to deliver the gift to the patient's room, or gifts arriving after a patient has been dismissed.   If you still wish to send it to a hospital, we will clearly mark the outside of the shipping box that it is for a patient - to hopefully alert the hospital staff to deliver it in a timely manner.
• For hotel deliveries, please be advised that Awesome Creations cannot assume responsibility for gifts becoming lost or misplaced, failure of the hotel staff to deliver the gift to the guest/recipient, or gifts arriving after the guest has checked out.  We will clearly mark the outside of the shipping box that it is for a guest - again to hopefully alert the hotel staff to deliver it in a timely manner.

Order Confirmation & Receipts

When you place an order online, a confirmation/receipt will automatically be provided to you to print out.  You will also receive a confirming email.  Please print that receipt and keep it for your records as no additional receipt will be sent.  If you place your order by phone or fax, we will send you a receipt by fax or mail.  

Gift Designs Created With Your Products

Awesome Creations, Inc. will be happy to include your products, brochures, business cards, etc. in your gift designs.  For your convenience, we will keep them on hand at our shop.  

Quotes provided for gift designs made up totally of your products will require that you provide us with samples of the products to ensure that we provide you with accurate pricing.    Quotes provided otherwise will be estimates only, and may be increased after products are received.

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